Safety & Trust

We want every member of Scintiflamma to feel safe using the Service and meeting new people. While no platform can guarantee safety, we're committed to building tools, guidelines, and support that help you make informed decisions and give you control over your experience.

Whether it's your first match or your fiftieth, these habits can help keep you safe:

• Meet in public places, especially for the first few dates.
• Tell a friend or family member where you're going, who you're meeting, and when you expect to be back.
• Video chat before meeting in person to help confirm the person is who they say they are.
• Trust your instincts — if something feels off, it's okay to end a conversation or a date early.
• Don't share financial information, passwords, or send money to someone you've met through the Service, no matter the reason they give.

Before a date, you can set up a safety check-in: choose a trusted contact and let them know when and where you're meeting someone through the app. If you don't confirm you're okay by the time you planned, we can prompt you to check in, and your trusted contact can be notified so they know to follow up. It's meant to add an extra layer of accountability around in-person meetups — not a replacement for telling a friend directly, which we still recommend doing regardless.

During a date, you can choose to share your live location with a trusted contact directly from the app. Sharing stays active for as long as you set it and can be turned off at any time. This gives someone you trust visibility into where you are while you're out, without either of you needing to remember to check in manually.

If someone makes you uncomfortable or violates our Community Guidelines, you can report and block them directly from their profile or a conversation within the app. Blocking immediately prevents further contact, and reports are reviewed by our team.

For behavior that concerns you but doesn't rise to the level of a full report, you can also flag a profile or conversation. Flags are reviewed alongside other signals on that account, and a pattern of flags — even without a single report meeting the bar for immediate action — can trigger closer review, additional verification requirements, or account restrictions.

To help reduce fake profiles and impersonation, members can complete an optional identity verification process by submitting a photo of a government-issued ID and a live selfie, which we review to confirm they match. We continue to expand our verification and safety tooling over time. Whether or not someone has verified, the safety tips above — like video chatting before meeting — remain one of the best ways to confirm you're talking to a real, honest person.

We expect every member of our community to:

• Treat others with respect, both in conversation and in person
• Be honest in their profile, photos, and interactions
• Never harass, threaten, or pressure another user
• Never create fake profiles or misrepresent who they are

Violating these guidelines can result in warnings, suspension, or permanent removal from the Service.

When you submit a report, our team reviews the details you provide, along with relevant account activity, to determine what action is appropriate. Depending on the severity, this can range from a warning to permanent account termination. We aim to keep the reporting process straightforward and to take reports seriously.

If you or someone else is in immediate danger, please contact your local emergency services right away. Scintiflamma is not a substitute for emergency assistance and cannot respond in real time to safety emergencies.

If you have a safety concern or want to report an issue outside the app, reach us at admin@scintiflamma.com.