Privacy Policy

We built Scintiflama to help people find real compatibility, and doing that responsibly means being clear about what information we collect and why. This policy applies to all users of the Service, including visitors, registered members, and subscribers.

We collect the following categories of information:

• Account and profile data — your name, email address, date of birth (used to verify you meet our minimum age requirement), gender, photos, bio, and preferences you provide when creating or updating your profile.
• Identity verification data — if you complete our identity verification process, we collect a photo of a government-issued ID and a live selfie, used to confirm your identity. These images are reviewed using automated image analysis and/or by our safety team, and are stored with restricted access.
• Location data — approximate or precise location, where permitted by your device settings, used to show you relevant matches nearby. If you activate our SOS/emergency safety feature, we also collect your location at the time of activation (see "Safety Features" below).
• Usage data — how you interact with the Service, including matches viewed, messages sent (including text, photos, voice messages, and file attachments), features used, and session activity.
• Payment information — if you subscribe to a paid tier, payments are processed by Stripe. We do not store your full card details ourselves; Stripe handles that information under its own security and privacy practices.
• Device and log data — IP address, device identifiers, browser type, operating system, and log data such as timestamps and error reports. We use device identifiers and IP address collected at sign-up to help detect and prevent fraud, abuse, and attempts to evade an account ban.

We use the information we collect to:

• Create and maintain your account
• Generate compatibility matches using our matching methodology
• Verify user identity and support trust and safety on the platform
• Operate, maintain, and improve the Service
• Process subscription payments and manage billing
• Communicate with you about your account, updates, and support requests
• Provide emergency/SOS assistance when activated
• Detect, investigate, and prevent fraud, abuse, and safety violations
• Comply with legal obligations

We do not sell your personal information to advertisers or other third parties. We share information only with the following categories of service providers, and only as needed to operate the Service:

• Supabase — our database and infrastructure provider, used to securely store account and application data.
• Stripe — our payment processor, used to handle subscription billing.
• A cloud image-analysis service, used solely to help process identity verification submissions.

If you activate our SOS/emergency safety feature, we also share your location with the emergency contact you've designated in the app.

We may also disclose information if required by law, to protect the rights and safety of our users, or in connection with a business transfer such as a merger or acquisition.

To help keep the community safe, we may ask you to verify your identity by submitting a photo of a government-issued ID and a live selfie. We use these images to confirm your identity, either through automated comparison or manual review by our safety team. Verification images are stored with restricted, access-controlled storage and are only accessible to you and authorized safety personnel.

The Service includes an optional SOS/emergency feature. If you activate it, we log the activation along with your location at that time, and we notify the emergency contact you've designated in your profile. This information is used solely to support your safety and is not shared with other users.

We use industry-standard technical and organizational safeguards to protect your information from unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to access, correct, or delete the personal information we hold about you. To make a request, contact us using the information below and we will respond within a reasonable timeframe.

We use cookies and similar technologies to keep you signed in, remember your preferences, and understand how the Service is used. You can control cookies through your browser settings, though disabling them may affect how the Service functions.

The Service is intended for users 18 years of age and older and is not directed to minors. We do not knowingly collect information from anyone under 18. If we learn that we have collected information from a minor, we will take steps to delete it.

If you access the Service from outside the country where our servers are located, your information may be transferred to, stored, and processed in a different jurisdiction. By using the Service, you consent to this transfer of information.

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the "Last updated" date above or through other reasonable means. Continued use of the Service after changes take effect constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy or how we handle your information, contact us at admin@scintiflamma.com.